Frequently Asked Questions (FAQs)
Please find below a list of frequently asked questions about how to navigate and look for information on the NHP website. Some FAQs are specifically related to the My Account section of a logged in trading customer.
New website update
The new site runs on a new platform with a new login, and for security we don't carry passwords across from the old one. So everybody sets a fresh password the first time they log in. It's a one-off, it takes about a minute, and nothing else about your account changes.
No. Order history, saved templates, quotes and invoices all move across with your account. If something looks missing, tell customer service and we'll chase it down.
They've been brought together. Order templates and Price and Availability templates now live in the one place under your account, so there's a single list to work from instead of two. Everything you had saved has come across with the same names and the same contents — it has just moved in together. You can still export a template, or email Price and Availability straight to whoever needs it.
Yes. Register on the site and your request goes to your organisation's primary contact for approval. Once they approve it you can trade online. If you're not sure who that is, customer service on [phone] can tell you.
Your order is finalising in our system. It usually clears within a couple of hours, and then your order number and full details appear.
To get goods to you sooner we ship in-stock lines from the closest warehouse rather than holding the whole order at one location. Prefer everything together? Choose Ship in Full at checkout.
At checkout you now tell us the date you'd like the order delivered, and we work back from there. If you order to a set day each month, your BD can walk you through what it means for your routine.
Choose accelerated delivery at checkout. A weight-based surcharge applies, and for very large orders customer service will confirm freight with you first.
When someone at your organisation asks for trading access on our website, the request comes to you by email and you approve or decline it. You'll need your own website login to do that. If you're not the right person for the job, call customer service on 1300 NHP NHP (AU) or 0800 NHP NHP (NZ). and we'll point it at whoever is.
Some items, made-to-order products for example, aren't available to buy online. Your BD can arrange those for you.
Customer service on 1300 NHP NHP (AU) or 0800 NHP NHP (NZ), or email NHPsales@nhp.com.au (AU) or sales@nhp-nz.com (NZ). Tell us what you were doing when it went wrong and we'll get it sorted.
General
The NHP website is an eCommerce platform designed for account holders of NHP Electrical Engineering Products. This web-based application allows users to access their account information and conduct transactions directly within NHP's system.
As a registered user, you can browse our product range, view stock availability, and see your pricing displayed alongside each product. Additionally, you can search your order and quote history.
Public browsing of the NHP website is also available, providing access to product data sheets and general product information.
We welcome any comments and/or feedback you might have to improve your experience using the NHP website.
Please submit your feedback by clicking the 'Rate your experience' button on the right sidebar.
If you are unable to find a product on the NHP website, please contact us by navigating to the Contact Us page or by calling 1300 NHP NHP (AU) or 0800 NHP NHP (NZ).
You can view NHP's Conditions of Sale by clicking here.
You can view NHP's Privacy Policy by clicking here.
You can navigate to the NHP Returns page to submit a returns request.
Order Confirmation Update
We’re enhancing the format of your order confirmation emails to include more detail, such as line-by-line-item status’, dispatch dates, and warehouse allocations. Plus, these emails will now be sent to both your nominated account email and the contact person associated with the order.
This is the individual listed on the order—the person who placed it. In most cases, this is the team member within your organisation who requested the goods. That person will now also receive the confirmation email directly as well as your nominated account email.
This change ensures the right people have the right information, especially those who need it most to manage timelines, coordinate deliveries, or liaise with end customers. It reduces delays and internal forwarding.
Yes. There’s no change to your current setup. The nominated centralised email address will continue to receive all order confirmations as usual.
Our updated confirmation emails will now come from a new NHP email address. Please ensure you and your IT team add this address to your approved sender list or contacts to avoid deliverability issues. OrderNotifications@nhp.com.au and OrderNotifications@nhp-nz.com.
Please contact NHP’s customer service team on 1300 NHP NHP (AU) or 0800 NHP NHP (NZ) if you’d like to update your nominated email address.
No, this change only applies to order confirmation emails at this stage. Other documents will continue to be sent as they currently are.
