Frequently Asked Questions

Expanding on the existing distribution of Socomec’s load break and transfer switches (already available from NHP), from the 1st of January 2025 NHP will also be the distributor of Socomec’s Energy Monitoring and Digiware ranges in Australia and New Zealand.

NHP’s existing metering and monitoring products will continue to be available.

From the 1st of January 2025, NHP will make content and various assets available on its website, including brochures, datasheets, product selectors, firmware updates and various other technical literature and downloads. These resources will provide comprehensive information about Socomec’s Energy Monitoring and Digiware ranges, helping you understand the features and benefits of these new products. 

Additionally, NHP can offer training sessions and webinars to ensure that all users are fully equipped to utilise the new Socomec products effectively.

NHP's SMART eBox solution will continue to be available, and our well-trained teams will remain at your service for technical support and commissioning services.

No, Socomec’s metering and monitoring products will not be available from NHP until January 1, 2025. Please continue to place orders through your existing purchasing channel, which will provide the necessary support. 

Important: NHP continues to distribute Socomec’s Load Break Switch and Transfer Switch range of products, and this remains unchanged. 

No, NHP will continue to use Socomec’s part numbers for metering and monitoring products.

Pricing details will be shared closer to distribution start date on the 1st of January 2025.

No, forward orders will not be accepted for Socomec’s metering and monitoring range until the 1st of January 2025.

For any existing quotes that will not result in an order until after 1st January 2025, you will need to have them re-priced by NHP.

 NHP and Socomec are committed to providing highly competitive pricing in the market. NHP will work with you directly and any adjustments (if any) will be made with the goal of delivering the best value to you, the customer.

Visit NHP’s website to access our virtual agent, which allows you to quickly search for the latest stock availability of your desired product. For order dispatch dates, please have your purchase requisition number on hand. Our virtual agent is designed to provide you with real-time information.

For returns, warranty claims, or faulty goods enquiries, please reach out to NHP’s friendly staff using the contact information below or get in touch with your local NHP sales representative. 

Technical support of NHP’s existing metering and monitoring products will remain unchanged.

Before 1st January 2025

Before January 1, 2025, please direct any enquiries related to returns, warranty claims or faulty Socomec metering and monitoring products to your existing purchasing channel. They will provide the necessary support.

NHP’s technical support of Socomec metering and monitoring products will commence on the 1st of January 2025. Any enquiries prior to this are limited and should kindly be directed back to your existing purchasing channel, and they will provide the necessary support.

From 1st January 2025

Please reach out to NHP’s friendly staff using the contact information below or get in touch with your local NHP sales representative.

NHP's highly trained staff across Australia and New Zealand will be able to assist with technical product support, field service commissioning and other product related enquiries relating to Socomec metering and monitoring products.

*Any on-site commissioning and servicing support will incur NHP’s standard call-out fees.